FAQs

Our most frequently asked Questions. If there is a question you have that is not answered here, please call us at 510.259.2100.

Q? How do I open an account with SunRise?
A. If you are a new SunRise customer or it has been over a year since you have conducted business with us, you may begin by calling us at 510.259.2100.

Q? How do I contact SunRise?
A. EXISTING CUSTOMERS LOGIN TO PLACE YOUR ORDERS
or contact our customer service desk by phone: 510.259.2100

Q? Where is SunRise headquarters located?
A. We are located at 30081 Ahern Avenue, Union City, CA 94587.

Q? What are SunRise work days and hours?
A. Customer Service Representatives
Our Live Customer Service Representatives are available to assist you 9:00am to 4:00pm Monday through Thursday and 9:00am to 3:00pm on Fridays. Phone calls received from 11:00am to 1:00pm will be re-directed to voice mail and a CSR will return your call to process your order. Orders can be placed 24/7 through our portal and email.

Field Technicians (installers) serve you Monday through Friday beginning at 7:00am (excluding major holidays).

Q? How long does it take to complete my order?
A. Orders received by 4pm are processed for next day service within our regular service area, and all orders are typically completed within 2-3 working days.

Q? What type of posts do you provide?
A. SunRise provides several types of posts from 4×4 wooden posts to a smaller 2×2 wooden post for Condominiums or Townhomes that may have specific HOA rules. We also offer a smaller metal post that can be used within the HOA rules and regulation.

Q? Does SunRise offer Brochure Boxes?
A. SunRise will install our Standard or Lighted brochure box at your listing upon request.

Q? Does SunRise offer informational riders?
A. SunRise stocks a large variety of riders for our customers to choose from. The most commonly requested riders are Open Sunday, Coming Soon, By Appointment Only, Do Not Disturb Occupant, Sale Pending and Sold.

We also offer customized riders that can be specific to your current listing. If you place your order for a customized rider by 3pm (ie www.123MainStreet.com)  it can be included with your next day install.

Q? What if I need or want more than one post for my listing?
A. You can order as many posts as you would like for each property. Please be sure to check with HOA and/or local government for any restrictions that may apply before placing your order with SunRise. If you are ordering more than one post for a listing, please be very specific as to where you would like each post placed. We strongly suggest that agents “flag” the specific area for each directional post to ensure proper placement. If your directional is to be placed on private property please make sure you have authorization to do so from that property owner.

Q? What information do I need if my listing is a Lot or just Land?
A. We ask that vacant Lots/Land be flagged and/or a photo of property be provided to ensure proper placement.

Q? What is an HOA?
A. A Home Owners Association (HOA) governs many communities and complexes and have specific rules about Realtor rights. Please check with these groups before placing your sign  order.

Q? What happens if the post SunRise installed is missing from my listing, vandalized, or broken by accident?
A. SunRise Field Techs will only remove a post from a listing if an order was placed with Sunrise to do so. We ask that you only contact SunRise to remove our post.

SunRise will charge if the post is missing. Vandalized or damage post will not be charge as long as we are able to retrieve the broken or damaged post. If our post is missing, broken or vandalized, we strongly suggest that the agent speak with the seller to make sure that there is not an underlying problem before placing an order to replace the unit.

Q? Is it possible to schedule an appointment with your technician at a listing?
A. We try to discourage making appointment for a specific time whenever possible. For a Field Technician to meet with an agent at a specified time is almost impossible because of traffic and work load. For that reason we send out a special tech to meet with the agent which can be very costly. In most cases our well trained Field Techs can install your sign just as you would like utilizing flags, maps and/or photos combined with written instructions.

If you must meet with our field tech, there is no additional charge for our tech to call you 30-60 minutes before arriving at the property.

Q? What if I want a post installed that is not in your service area?
A. We always try to meet our customer needs. Call for pricing for locations not in our normal service area – 510.259.2100. If we can arrange it for you, we will.